1. Introduction
Birdie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Birdie (the "App"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you use our App:
- Account Information: Name, email address, phone number, birth date, birth place, and gender
- Profile Information: Profile picture (optional - you may choose to upload or not)
- Shipping Information: Delivery addresses and recipient location details
- Payment Information: Payment method details processed through our Midtrans payment gateway (credit card, bank transfer, e-wallet, and other supported methods). We do not store your full card details — these are handled securely by Midtrans. We may also collect payment proof documents that you upload for manual transfer verification.
- Transaction History: Records of your purchases and order details
2.2 Automatically Collected Information
We may automatically collect certain information about your device and usage of the App:
- Device information (device type, operating system)
- App usage data (features used, time spent in the App)
- Log data (access times, pages viewed, crashes, and other system activity)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Account Management: To create and manage your user account
- Order Processing: To process your orders, payments, and deliver products to you
- Payment Processing: To facilitate secure payments through Midtrans payment gateway
- Customer Service: To respond to your inquiries and provide customer support
- App Improvement: To maintain, improve, and optimize our App's functionality
- Communication: To send you important updates about your orders and account
- Legal Compliance: To comply with applicable laws and regulations
- Shipping Services: To calculate shipping costs through our integration with Raja Ongkir courier service
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with third-party service providers who help us operate our business:
- Midtrans (Payment Gateway): We share necessary transaction information (name, email address, phone number, and order amount) with Midtrans to process your payments securely. Midtrans is PCI-DSS compliant and handles payment data according to their own privacy policy available at midtrans.com/privacy-policy. We do not store your full payment card details.
- Raja Ongkir: We share delivery address information to calculate shipping costs and facilitate delivery services.
- Payment Verification: Internal admin teams may access payment proof documents for manual transfer order verification purposes.
4.2 Legal Requirements
We may disclose your information if required to do so by law or if we believe such action is necessary to:
- Comply with legal obligations
- Protect and defend our rights and property
- Prevent fraud or other illegal activities
- Protect the safety of our users and the public
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Payment Processing & Security
We use Midtrans as our third-party payment gateway to process transactions securely. When you make a purchase, you will be directed to a Midtrans-hosted Snap payment page displayed within the App via a secure WebView. The following applies:
- All payment transactions are encrypted using SSL/TLS technology
- We do not directly collect or store your credit/debit card numbers or full banking credentials
- Midtrans is certified PCI-DSS compliant, ensuring your payment data is handled to the highest industry security standards
- Payment status and transaction records are stored on our servers for order management purposes
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you
- Correction: You can update or correct your account information through the App settings
- Deletion: You can request deletion of your account and personal information
- Data Portability: You can request a copy of your personal information in a structured format
To exercise these rights, please contact us at [email protected].
9. Children's Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last Updated" date. Your continued use of the App after any changes constitutes your acceptance of the revised Privacy Policy.
11. International Data Transfers
Our services are primarily intended for users in Indonesia. If you are accessing our App from outside Indonesia, please be aware that your information may be transferred to, stored, and processed in Indonesia, where our servers and databases are located.
12. Third-Party Services
Our App integrates with the following third-party services. Each of these services has its own privacy policy and data practices that we encourage you to review:
- Midtrans (Payment Gateway): Handles secure payment processing. Their Snap payment page is displayed via a secure WebView within the App. Privacy Policy: midtrans.com/privacy-policy
- Raja Ongkir (Shipping): Used to calculate shipping costs and courier options. Website: rajaongkir.com
We are not responsible for the privacy practices of these third-party services. We recommend reviewing their respective privacy policies before using our App.